FREQUENTLY ASKED QUESTIONS <333

FAQs

  • All orders may take 4-7 weeks processing + shipment unless otherwise stated on specific product. This time allows us to create the products + package the products with love. If you ever have any questions about your order please contact us at loversalwayslive@gmail.com with any questions or concerns :)

  • The quickest and most reliable way to contact us is at our email! Feel free to shoot a message to loversalwayslive@gmail.com with any questions. We will get back to you within 1-3 business days guaranteed!

  • If you ever see a product you’ve missed out on… tell us and let us know! Reach out at loversalwayslive@gmail.com. We love to hear your feedback and love to hear about which pieces you’re living for!

  • As soon as you realize this, please email us ASAP! Lovers Never Die is not responsible for any incorrectly inputted address. However, if caught on time, we may be able to fix it. In some cases we may have to cancel your order in order for you to resubmit with the correct address if there’s been a large influx of orders—this allows us to make sure there aren’t any mistakes when fulfilling orders and your package arrives to you safely! We are not liable to change any order once a shipping label has been made/ a package has already been sent out.

WE CURRENTLY DO NOT SUPPORT EXCHANGES OR RETURNS ON ORDERS. PLEASE DOUBLE CHECK ALL INFORMATION BEFORE SUBMITTING PAYMENT FOR ANY AND ALL ORDERS. IF YOU HAVE QUESTIONS ON SIZING PLEASE CONTACT LOVERSALWAYSLIVE@GMAIL.COM BEFORE SUBMITTING AN ORDER. WE WILL GET BACK TO YOU IN 1-3 BUSINESS DAYS (UNLESS STATED OTHERWISE). IF YOU HAVE ANY QUESTIONS ABOUT A RECENT ORDER PLEASE CONTACT US AT LOVERSALWAYSLIVE@GMAIL.COM FOR ASSISTANCE. WE CURRENTLY DO NOT ANSWER DM’S ON SOCIAL MEDIA ABOUT ORDERS DUE TO THE UNORGANIZED NATURE OF THE INQUIRIES, I HOPE YOU UNDERSTAND, BUT YOU CAN ALWAYS REACH OUT TO US VIA OUR EMAIL AT LOVERSALWAYSLIVE@GMAIL.COM WHEN INQUIRING OR ASKING ANY QUESTIONS. THANK YOU FOR YOUR SUPPORT.